COMPANY/ORG.

Techcombank

COMPANY/ORGANIZATION

Techcombank

SUMMARY

🧾 Online bill & payment experience.

Design experience for Bill & Payment services, serving millions of people in Vietnam.

Date:

THE CHALLENGE

- Keeping things simple. Reduce salience of form and amount while still supporting customers to feel controlled.

- Multichannel

- Core tasks are "snaking" behaviors, bills spread throughout the month

- Most bills type are different about form

ROLES

- UX Design
- UI interaction

1 / 2
2 / 2

Solution

Reduce pain of payment

  • Shifting the pain of payment by paying sooner
  • Autopay direct debit from the bank account
  • Create payment cycles for 2-3 large bills during the year that fit with customers’ lifestyles and cash flow

Prototype



Learn more at Techcombank

Digital Banking Mobile Payment